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Delivery Associates is looking for a quantitatively savvy candidate that’s passionate about using data to better outcomes for underserved residents in Orlando


United States

Job Description

As the Measurement and Evaluation Analyst within the Equitable Outcomes Team (EOT), the individual will play a lead role in ensuring the city has the timely, relevant, and accurate information needed to inform and make progress on a top equity priority. This individual will use quantitative and qualitative data and evidence to help understand and identify problems, track progress, and elevate success, including sharing insights with non-technical teammates. The Measurement and Evaluation Analyst will bring skills in data collection, cleaning, analysis, and translation and will help build new tools and systems to understand data and ensure it effectively informs implementation. The Analyst will also bring a creative approach to data, including the ability to identify key challenges, solve problems, and suggest novel approaches to gathering new data and interpreting existing data.

About the Equitable Outcomes Team

The Equitable Outcomes Team (EOT) will support the City of Orlando to ensure equitable access to critical services for residents across the city. Dedicated to equity, this team of 3 results-oriented individuals will drive the implementation of a well-defined priority area, resulting in specific, measurable, and above all, equitable outcomes. The EOT is founded on project management, data science, and community engagement, and will strive to bring structure and clarity to City Hall, distilling complex challenges into digestible parts with a laser focus on execution. For the 12-month pilot period, this team of in-house implementation and social impact experts will address disparities in service delivery and scale the city’s pioneering behavioral health crisis response program–always with an equity lens.

Delivery Associates (DA) is partnering with the City of Orlando to recruit, embed, and support this team over the course of their engagement. 

About the Community Response Team (CRT) Program

The City of Orlando is scaling up its Community Response Team (CRT), a mental and behavioral health crisis responder program run in partnership with the Orlando Police Department (OPD) and a behavioral healthcare provider. The program is building off initial success in its first year and is a top priority for the Office of the Mayor. The EOT will serve as an internal hub of in-house strategy and implementation experts that will support the CRT to scale-up and serve even more Orlando residents. This team’s responsibilities will also heavily focus on community engagement, working with key leaders and organizations to establish broader community awareness and buy-in for the program. More broadly, this team will help develop the city’s capacity for implementation to support work on other top equity priorities.

The mandate of the EOT includes:

  • Guiding the city to define success for the program’s scale up
  • Ensuring the right community leaders and organizations are informed, involved and engaged to build public support and use of the program
  • Defining a roadmap for how to achieve the desired success outcome
  • Supporting measurement, monitoring, and reporting of progress towards this outcome
  • Leading coordination across government to solve problems, unblock challenges, and ensure continued progress towards the outcome
  • Building capacity for delivery across the government, including in such areas as use of data and evidence, planning, performance management, and communications
  • Developing communications materials and liaising with executive leadership in the Office of Mayor, including, but not limited to the Mayor, the Chief of Staff, and various collaborating agency leads

About the year-long pilot

The city is partnering with a philanthropic partner who will fund a year-long pilot of the EOT. The pilot will run from December 2022 - November 2023 and this role will be for a fixed term for the same period.

To support the EOT’s success, Delivery Associates will provide regular technical assistance to the Head and their team to onboard, establish operations, and make progress during this year. DA will support and partner with the team through regular one-on-one coaching with global experts in delivery, and access to bespoke resources and tools to meet the needs of this leadership role and the wider team. 

Skill Sets

Core skill sets this individual will bring will include:

  • Quantitative Data Analysis: Proven competency in quantitative data collection, cleaning, analysis, and reporting, including use of surveys, and an ability to independently conduct basic statistical analyses with an equity lens to understand differential impacts on priority groups
  • Qualitative Data Analysis: Proven competency in qualitative data collection, cleaning, analysis and reporting, including use of information collected through focus groups, interviews, and observational fieldwork 
  • Problem solving skills: Experience with using data to uncover problems and generate possible solutions to them. Demonstrates a creative approach to data, including ability to identify new approaches to gathering and analyzing data.
  • Writing and reporting: Strong written communication skills to summarize data, key findings, and takeaways for non-technical audiences. Strong ability to compose reports, memos, presentations, and other materials for regular routine meetings with senior leaders; this includes the ability to effectively communicate insights from data in an accessible way
  • Project management: Core project management skills to independently plan and track progress on tasks, and an interest in building additional skills 
  • Communications: Strong oral communications and listening skills, and ability to work effectively with a wide range of stakeholders
  • Results-oriented: Demonstrated ability to produce outcomes with experience managing multiple tasks, working under tight timelines, and reliably delivering results 


The individual will bring core mindsets essential to success in DA’s work and for this project.

  • Adaptable: Public sector work is dynamic. Our people are, too.
  • Analytical: We identify, dissect, and solve complex problems.
  • Accountable: We work collaboratively but self-sufficiently; oversight is often minimal.
  • Driven: Our work is important, so it’s important we do it well.
  • Curious: We never stop learning from our colleagues and partners.
  • Compassionate: We care for our colleagues and the people we serve.


  • Bachelor’s degree in a relevant area such as Economics, Business, STEM, Public Policy, etc.
  • Minimum of three years of work experience in a role involving primary responsibilities in data or research, with experience with quantitative and qualitative or mixed methods analysis; additional experience preferred
  • Experience using a tool such as Excel, Tableau, STATA, or similar software for statistical analysis and data visualization
  • Individuals with prior experience working on or with community justice, crisis response, behavioral health or equity issues, and candidates with lived experience related to these issues or the Orlando community preferred
  • Prior experience working with or in local government a plus
  • Must be based in and have work authorization in the United States
  • Must be willing to undergo background checks by City of Orlando and Orlando Police Department, drug screening and polygraph test
  • Must be willing to be based in Orlando, Florida, or within commutable neighborhoods,  for the term of employment which will be based in the City of Orlando
  • We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. DA may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for this role

What we offer

  • High profile, challenging and stimulating role with the opportunity to shape the future of how local government creates impact in Orlando
  • Opportunity to make progress on a top city priority and create tangible, measurable change for Orlando residents in a year’s time
  • Opportunity to learn from and be part of the international DA experts working on similar transformative projects globally
  • Opportunity to build connections with organizations and governments doing similar work and focusing on similar outcomes locally and globally

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