DA Icon b


Delivery Associates is looking for an experienced senior director to lead an innovative new team in the City of Orlando to support scaling a behavioral health response program.


United States

Job Description

As the leader of the City of Orlando’s Equitable Outcomes Team (EOT), this position will be responsible for a newly established team of three (including this role) working across city institutions to drive progress on a top mayoral priority. Over the course of a year, this leader will develop and train their team to become an internal hub of expertise in implementation and equity that will accelerate the delivery of this priority so that the city can reach more residents with timely and impactful services. The Head will oversee this team’s work and strategic direction, lead community engagement and outreach, and collaborate across city offices and affiliated partners to achieve the city’s goals of creating more equitable outcomes for residents. They will ensure this team adds value on the creation of new solutions, including processes, policies, and procedures that improve delivery of a critical service and will sustain it in the future; and that they break down silos and build new connections to enable simpler, faster, and more streamlined collaboration for implementing stakeholders to produce results for residents. This individual will be skilled at working in the details of delivery and able to work alongside colleagues in many departments to build capacity and ‘get things done’ in the day to day; while also providing strategic direction and ensuring that the overall goal of better serving residents is always the primary focus.

About the Equitable Outcomes Team

The Equitable Outcomes Team (EOT) will support the City of Orlando to ensure equitable access to critical services for residents across the city. Dedicated to equity, this team of 3 results-oriented individuals will drive the implementation of a well-defined priority area, resulting in specific, measurable, and above all, equitable outcomes. The EOT is founded on project management, data science, and community engagement, and will strive to bring structure and clarity to City Hall, distilling complex challenges into digestible parts with a laser focus on execution. For the 12-month pilot period, this team of in-house implementation and social impact experts will address disparities in service delivery and scale the city’s pioneering behavioral health crisis response program–always with an equity lens.

Delivery Associates (DA) is partnering with the City of Orlando to recruit, embed, and support this team over the course of their engagement. 

About the Community Response Team (CRT) Program

The City of Orlando is scaling up its Community Response Team (CRT), a mental and behavioral health crisis responder program run in partnership with the Orlando Police Department (OPD) and a behavioral healthcare provider. The program is building off initial success in its first year and is a top priority for the Office of the Mayor. The EOT will serve as an internal hub of in-house strategy and implementation experts that will support the CRT to scale-up and serve even more Orlando residents. This team’s responsibilities will also heavily focus on community engagement, working with key leaders and organizations to establish broader community awareness and buy-in for the program. More broadly, this team will help develop the city’s capacity for implementation to support work on other top equity priorities.

The mandate of the EOT includes:

  • Guiding the city to define success for the program’s scale up
  • Ensuring the right community leaders and organizations are informed, involved and engaged to build public support and use of the program
  • Defining a roadmap for how to achieve the desired success outcome
  • Supporting measurement, monitoring, and reporting of progress towards this outcome
  • Leading coordination across government to solve problems, unblock challenges, and ensure continued progress towards the outcome
  • Building capacity for delivery across the government, including in such areas as use of data and evidence, planning, performance management, and communications
  • Developing communications materials and liaising with executive leadership in the Office of Mayor, including, but not limited to the Mayor, the Chief of Staff, and various collaborating agency leads

About the year-long pilot

The city is partnering with a philanthropic partner who will fund a year-long pilot of the EOT. The pilot will run from December 2022 - November 2023 and this role will be for a fixed term for the same period.

To support the EOT’s success, Delivery Associates will provide regular technical assistance to the Head and their team to onboard, establish operations, and make progress during this year. DA will support and partner with the team through regular one-on-one coaching with global experts in delivery, and access to bespoke resources and tools to meet the needs of this leadership role and the wider team.

Skill Sets

Core skill sets this individual will bring will include:

  • Delivery of outcomes: An ability to guide others to ‘get things done’ even in an ambiguous and high-stakes environment, with exceptional planning and risk management abilities to anticipate potential obstacles, tackle challenges impeding progress, and scale the program
  • Building and implementing solutions and systems: Past experience designing and implementing programmatic infrastructure, policy and procedures to accelerate and grow delivery of programs across government or the private sector 
  • Team leadership, training and capacity building: Demonstrated experience to support, train and mentor staff to build capacity and collaborate with other teams. A focus on managing up to city leadership and breaking down silos in a politically savvy and collaborative manner 
  • Strategic, policy and executive communications: Exceptional communication skills, both oral and written, to be able to clearly communicate key ideas to a wide variety of stakeholders, including political leadership, the public and agency counterparts
  • Relationship building: A strong track record of earning and maintaining trust and influence among multiple senior-level stakeholders simultaneously, such as members of the Office of the Mayor, City Council, and community leaders 
  • Community engagement: Extensive experience leading community outreach, conducting awareness-raising and educational campaigns or activities, and building buy-in with the public for policies or programs
  • Leveraging insights from data: Comfort translating quantitative insights into actionable recommendations for both stakeholders and leadership to create real-world results


The individual will bring core mindsets essential to success in DA’s work and for this project.

  • Adaptable: Public sector work is dynamic. Our people are, too.
  • Analytical: We identify, dissect, and solve complex problems.
  • Accountable: We work collaboratively but self-sufficiently; oversight is often minimal.
  • Driven: Our work is important, so it’s important we do it well.
  • Curious: We never stop learning from our colleagues and partners.
  • Compassionate: We care for our colleagues and the people we serve.


  • Bachelor’s degree required; Masters preferred
  • A minimum of 10-15 years of relevant, full-time experience, at least 5 of which should have been in a managerial role in business, nonprofits, or government; experience training and coaching teams and counterparts strongly desired
  • Senior experience (such as a Deputy Chief of Staff, or similar leadership role) in government strongly preferred, or leading an engagement with a government partner
  • Individuals with prior experience working on or with community justice, crisis response, behavioral health or equity issues, and candidates with lived experience related to these issues or the Orlando community preferred
  • Candidates with experience overseeing or managing the development and implementation of processes, policies, and infrastructure in the public sector strongly desired
  • Must be based in and have work authorization in the United States
  • Must be willing to undergo background checks by City of Orlando and Orlando Police Department, drug screening and polygraph test
  • Must be willing to be based in Orlando, Florida, or within commutable neighborhoods, for the term of employment which will be based in the City of Orlando
  • We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. DA may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for this role

What we offer

  • High profile, challenging and stimulating role with the opportunity to shape the future of how local government creates impact in Orlando
  • Opportunity to make progress on a top city priority and create tangible, measurable change for Orlando residents in a year’s time
  • Opportunity to learn from and be part of the international DA experts working on similar transformative projects globally
  • Opportunity to build connections with organizations and governments doing similar work and focusing on similar outcomes locally and globally

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.