about this notice
Delivery Associates Limited is committed to protecting the privacy and security of your personal information. This privacy notice describes how we may collect and use personal information about you in accordance with data protection law. Please read it carefully.
Data protection law says that the
personal information we hold about you must be:
Used lawfully, fairly and in a
- Collected only for valid
purposes that we have clearly explained to you and not used in any way that is
incompatible with those purposes.
- Relevant to the purposes we
have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as necessary
for the purposes we have told you about.
- Kept securely.
This notice is separated into the
following sections for ease of understanding. If you have any questions about
this notice or how we collect and use personal information about you please contact
us using the details at section 1.2.
1. Information about us
2. What personal information do we collect and
how do we collect it?
3. How and why do we use your information?
4. Sharing your information
5. Where we store your information
6. Data Security
7. How long will we keep your information for?
8. Your rights
11. Changes to this privacy notice
1.1.We are Delivery Associates
Limited. Our registered office is at 727-729 High Road, London, England, N12
0BP and our registered company number is 08333641.
1.2.If you have any questions, our
contact details are:
727-729 High Rd, London England N12 0BP
1.2.2.+44 7703 886 218
personal information do we collect and how do we collect it?
2.1.Personal data, or personal
information, means any information about an individual who can be identified.
It does not include data where an individual cannot be identified (anonymous
data). We collect personal information from you in the following ways.
2.2.Personnel information. If you work for
one of our customers, suppliers or business partners, the information we
collect about you may include your contact information, details of your
employment and our relationship with you. It may also include information about
you that you give us when filling in forms whether on our website or offline.
This could include, for example, forms which you complete to register for a
service, place an order, or sign-up for a newsletter, information from business
cards, and references which we have provided or sought.
2.3.Assessment and training information.
This is information you provide or we collect about you when we provide a
training session to you, or otherwise carry out an assessment of you. This can
include attendance records, training and assessment notes, scores,
certifications, and material you create or submit as part of your training or
2.4.Content. This is information about you
which you provide when you post content on our website. This may include status
updates, photographs, videos, blog posts, discussion board posts, survey responses
and other content which you post on our website.
2.5.Emails and records of other contact.
This is information you provide when you contact us (for example by email, post
or SMS) or when you respond to correspondence from us. This may include
enquiries about our services or products, reviews, follow-up comments or complaints
lodged by or against you and disputes with you or your organisation.
2.6.Technical information. This is information
about you which is collected via technical means such as cookies, webpage
counters and other analytics tools.
2.7.Caller information. We may collect
details of phone numbers used to call our organisation and the date, time and
duration of any calls. Please note that if we record your calls to or from us,
we will inform you of this.
2.8.Job Applicants. We will collect and hold
information on job applicants, including information you provide to us in your
application, as well as opinion information on you from any referees you provide.
2.9.Information we receive from third parties. As well as the information listed above, we may also receive the
following types of personal information about you from the following sources:
2.9.1.Our other channels. This is information
we receive about you if you use any of the other websites we operate or the other
services or products we provide. In this case we will have informed you when we
collected that data if we intend to share those data internally and combine it
with data collected on this website. We will also have told you for what
purpose we will share and combine your data.
2.9.2.Our service providers. We work closely
with third parties (including, for example, business partners, sub-contractors
in technical, payment and delivery services, advertising networks, analytics
providers, search information providers and credit reference agencies) who may
provide us with information about you.
2.9.3.Businesses we have bought. If we have
acquired another business, or substantially all of its assets, which originally
held your information, we will hold and use the information you provided to
them, or which they otherwise held about you, in accordance with this privacy notice.
3.How and why do we use your information?
3.1.Common uses of your information
3.2.We will only use your
personal information when the law allows us to do so. Most commonly, we will
use your personal information in the following circumstances:
3.2.1.Where we need to perform a
contract we have entered into with you.
3.2.2.Where we need to comply
with a legal obligation.
3.2.3.Where it is necessary for
our legitimate interests (or those of a third party) and your interests and
rights do not override those interests.
3.2.4.We may also use your
personal information where we need to protect your interests (or someone else’s
interests) or where it is needed in the public interest although these
circumstances are likely to be rare.
3.3.Specific examples of ways in which we
may use your personal information include:
3.3.1.Website administration. We may use technical
information, information about your visit to our website, cookie data, content
and other information gathers you’re your participation in discussion boards or
other functions on our website. We use this as necessary for our legitimate
interests in administering our website and to ensure it operates effectively
and securely. More information is available in our cookie notice at
3.3.2.Customer Administration. We may use
information about you including form information, content and other information
you provide to us or which we collect about you as necessary to carry out our
contracts with you or your organisation, and for our legitimate interests in
administering your (or your organisation’s) account and any subscriptions or
competitions we operate, as well as to review and improve our offerings,
including troubleshooting, data analysis, testing, research, statistical and
3.3.3.Direct Marketing. We may send direct
postal or electronic marketing to you using your contact details and
information you have provided us. We use this as necessary for our legitimate
interests in marketing to you and maintain a list of potential customers. If
you are not acting as a business and have not provided your contact details
directly to us in relation to our products, we will only send electronic marketing
to you if you have consented to that marketing. We will always provide an
“opt-out” option on any marketing messages we send you. If you “opt-out” of our
marketing materials you will be added to our suppression list to ensure we do
not accidentally send you further marketing.
3.3.4.Third Party Personnel Administration. If
you work for one of our customers, suppliers or business partners, we may hold
information on you. This includes information you provide when you correspond
with us, as well as details of your employment, contact details, and our
relationship with you. We use this as necessary for our legitimate interests in
managing our relationship with your employer.
3.3.5.CCTV Information and Visitor Information. We use CCTV information and visitor information as necessary for
our legitimate interests in administering your visit, ensuring site security
and visitor safety, and administering parking.
3.3.6.Job Applications. If you apply for a
position with us, we hold and use information on you as necessary to enter into
an employment contract with you, and for our legitimate interests in evaluating
candidates and recording our recruitment activities, and as necessary to
exercise and perform our employment law obligations and rights.
3.3.7.Former Employees. If you used to work
for us, your information will be used in accordance with our employee privacy notice.
If you are a former employee or contractor and require a copy of this, please
3.4.If you fail to provide personal information
3.5.If we have (or are entering
into) a contract with you or your organisation, and you fail to provide certain
information when requested, we may not be able to perform (or enter into) that contract,
or we may be prevented from complying with our legal obligations.
3.6.The following information
must be provided as a requirement of your (or your organisations) contract with
us: name, contact details. Failure to provide this will mean we are not able to
properly provide our services.
3.7.Change of purpose
3.8.We will only use your
personal information for the purposes for which we collected it as set out in
this notice, unless we reasonably consider that we need to use it for another
reason and that reason is compatible with the original purpose. If we need to
use your personal information for an unrelated purpose, we will notify you and
we will explain the legal basis which allows us to do so.
3.9.Please note that we may
process your personal information without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
4.Sharing your information
4.1.As well as any sharing
listed in section 0 (How and why do we use your
information) we may also share your information with third parties, including
third-party service providers and other entities in our group. We require third
parties to respect the security of your personal information and to treat it in
accordance with the law. We never sell your data to third parties.
4.2.Why might we share your personal information with third parties?
4.3.We may share your personal
information with third parties if we are under a duty to disclose or share your
personal information in order to comply with any legal obligation, or in order
to enforce or apply our agreements with you, or to protect the rights,
property, or safety of us, our customers, or others or where we have another
legitimate interest in doing so. This includes exchanging information with
other companies and organisations for the purposes of fraud protection and credit
4.4.Which third-party service providers process your personal
4.5.“Third parties” includes
third-party service providers (including contractors and designated agents) and
other organisations within our group. The following activities are carried out
by third-party service providers: contract administration, order fulfilment,
delivery, administration, IT services.
4.6.How secure is your information with third-party service providers
and other entities in your group?
4.7.All our third-party service
providers and other entities in the group are required to take appropriate
security measures to protect your personal information in line with our
policies. We do not allow our third-party service providers to use your
personal information for their own purposes. We only permit them to process
your personal information for specified purposes and in accordance with our
4.8.When might we share your personal information with other entities in
4.9.We will share your personal
information with other entities in our group as part of our regular reporting
activities on company performance, in the context of a business reorganisation
or group restructuring exercise, for system maintenance support and hosting of
data and as may be required to provide our services to you or your organisation.
4.10.What about other third parties?
4.11.We may share your personal
information with other third parties, for example in the context of the
possible sale or restructuring of the business. We may also need to share your
personal information with a regulator or to otherwise comply with the law.
5.Where we store your information
5.1.Our office headquarters are
based in London and our main data centre is located in the UK. However, where
required to perform our contract with you or for our wider business purposes, the
information that we hold about you may be transferred to, and stored at, a
destination outside the UK and the EU. It may also be processed by staff
operating outside the UK and EU who work for us or for one of our service
providers. We will take all steps reasonably necessary to ensure that your personal
information is treated securely and in accordance with this privacy notice.
5.2.We may transfer data to the
countries (in particular, we operate in Argentina) outside of the UK and the EU
which the EU considers to have an adequate data protection regime in place.
5.3.We may transfer data to
countries outside of the UK and the EU which the EU does not consider to have
an adequate data protection regime in place. In particular, we operate in the
following countries: Albania, Australia, Brazil, Brunei, Canada, Columbia,
Ethiopia, India, Jordan, Mexico, Peru, Pakistan, Saudi Arabia, South Africa,
Uganda, USA. Where we do this, we will ensure that appropriate safeguards are
put in place. To obtain more details of these safeguards, please contact us.
6.1.We have put in place
measures to protect the security of your information. Details of these measures
are available upon request.
6.2.Third parties will only
process your personal information on our instructions and where they have
agreed to treat the information confidentially and to keep it secure.
6.3.We have put in place
appropriate security measures to prevent your personal information from being
accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal information to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal information on our instructions
and they are subject to a duty of confidentiality.
6.4.We have put in place
procedures to deal with any suspected data security breach and will notify you
and any applicable regulator of a suspected breach where necessary.
7.How long will we keep your information for?
7.1.We will only retain your
personal information for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal,
accounting, or reporting requirements. To determine the appropriate retention
period for personal information, we consider the amount, nature, and
sensitivity of the personal information, the potential risk of harm from
unauthorised use or disclosure of your personal information, the purposes for
which we process your personal information and whether we can achieve those
purposes through other means, and the applicable legal requirements.
7.2.Details of our typical retention
periods for different aspects of your personal information are set out below.
If you would like details of our retention periods for a particular aspect of
your personal information which is not detailed below, please contact us:
7.2.1.Personnel Information including
information about you such as your name, address, email address, telephone
number, products / services your organisation ordered, and other correspondence
with us are kept for a period of up to six years after the end of our
relationship with your organisation to enable us to deal with any after sales
enquiries or claims.
7.2.2.Assessment and training information including
records of your administration or training are kept for a period of up to six
7.2.3.Contact Information such as your name,
email address and telephone number, where we use it for marketing purposes, is
kept until you unsubscribe from our marketing, at which point we add you to a
suppression list to ensure we don’t accidentally send you further marketing
7.2.4.Content which you post on our website
such as reviews, photographs, videos, blog posts, discussion board posts,
survey responses and other content is kept for as long as you have an account
with us and may be retained indefinitely after you close your account. You are
able to remove or delete any content which you post at any time while your
account is active.
7.2.5.Technical information which is collected
via technical means such as cookies, webpage counters and other analytics tools
is either collected on an anonymous basis or is kept until the relevant cookie
7.2.6.Telephone recordings which we make of
your telephone conversations with us may be kept for a period of up to six
7.2.7.Job application information for
unsuccessful applicants will be kept for six months following completion of the
relevant round of applications to ensure we can properly address any enquiries
about our process.
7.2.8.Former employee information is kept in
accordance with our employee privacy notice. If you are a former employee or
contractor and require a copy of this, please contact us.
7.3.In some circumstances we
may anonymise your personal information so that it can no longer be associated
with you, in which case we may use such information without further notice to
8.1.Data protection law gives
you a number of rights when it comes to personal information we hold about you.
The key rights are set out below. More information about your rights can be obtained
from the Information Commissioner’s Office (ICO). Under certain circumstances, by law you have
the right to:
8.1.1.Be informed in a clear, transparent and
easily understandable way about how we use your personal information and about
your rights. This is why we are providing you with the information in this notice.
If you require any further information about how we use your personal
information, please let us know.
8.1.2.Request access to your personal
information (commonly known as a “data subject access request”). This enables
you to receive a copy of the personal information we hold about you and to
check that we are lawfully processing it.
8.1.3.Request correction of the personal
information that we hold about you. This enables you to have any incomplete or
inaccurate information we hold about you corrected.
8.1.4.Request erasure of your personal
information. This enables you to ask us to delete or remove personal
information where there is no good reason for us continuing to process it (for
instance, we may need to continue using your personal data to comply with our
legal obligations). You also have the right to ask us to delete or remove your
personal information where you have exercised your right to object to
processing (see below).
8.1.5.Object to processing of your personal
information where we are relying on a legitimate interest (or those of a third
party) and there is something about your particular situation which makes you
want to object to us using your information on this basis and we do not have a
compelling legitimate basis for doing so which overrides your rights, interests
and freedoms (for instance, we may need it to defend a legal claim). You also
have the right to object where we are processing your personal information for
direct marketing purposes.
8.1.6.Request the restriction of processing of
your personal information. This enables you to ask us to suspend the processing
of personal information about you, for example if you want us to establish its
accuracy or the reason for processing it.
8.1.7.Request the transfer of your personal
information to another party where you provided it to us and we are using it
based on your consent, or to carry out a contract with you, and we process it
using automated means.
8.1.8.Withdraw consent. In the limited
circumstances where we are relying on your consent (as opposed to the other
bases set out above) to the collection, processing and transfer of your personal
information for a specific purpose, you have the right to withdraw your consent
for that specific processing at any time. Once we have received notification
that you have withdrawn your consent, we will no longer process your
information for the purpose or purposes you originally agreed to, unless we
have another legitimate interest in doing so.
8.1.9.Lodge a complaint. If you think that we
are using your information in a way which breaches data protection law, you
have the right to lodge a complaint with your national data protection
supervisory authority (if you are in the UK, this will be the ICO).
8.2.If you want to review,
verify, correct or request erasure of your personal information, object to the
processing of your personal information, withdraw your consent to the
processing of your personal information or request that we transfer a copy of
your personal information to another party, please contact us using the details
at section 1.2.
8.4.In addition to the rights set
out above, you also have the right to ask us not to process your personal
information for marketing purposes. We will usually inform you (before
collecting your personal information) if we intend to use your personal
information for such purposes or if we intend to disclose your information to
any third party for such purposes. You can exercise your right to prevent such
processing by checking certain boxes on the forms we use to collect your personal
information. You can exercise the right
at any time by contacting us using the details at section 1.2 in writing. You
can also use the unsubscribe option in our marketing emails to unsubscribe from
further marketing emails. Please note that where you unsubscribe from any
postal marketing, you may initially still receive some content which has
already been printed or sent, but we will remove you from any future campaigns.
8.5.No fee usually required
8.6.You will not have to pay a
fee to access your personal information (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request for access is
clearly unfounded or excessive. Alternatively, we may refuse to comply with the
request in such circumstances.
8.7.What we may need from you
8.8.We may need to request
specific information from you to help us confirm your identity and ensure your
right to access the information (or to exercise any of your other rights). This
is another appropriate security measure to ensure that personal information is
not disclosed to any person who has no right to receive it.
8.10.Please consider your
request responsibly before submitting it. We will respond to your request as
soon as we can. Generally, this will be within one month from when we receive
your request but, if the request is going to take longer to deal with, we will
let you know.
For detailed information on the cookies we use and the purposes for which we
use them see our cookie notice at www.deliveryassociates.com/legal/cookies.
10.Third party websites
10.1.Our website may, from time
to time, contain links to and from the websites of our partner networks,
advertisers and affiliates. If you
follow a link to any of these websites, please note that these websites have
their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please
check these policies before you submit any personal information to these
11.Changes to this privacy notice
11.1.Any changes we make to our
privacy notice in the future will be posted on this page and, where
appropriate, notified to you by e-mail or otherwise. Please check back
frequently to see any updates or changes to our privacy notice.