The Premier’s Implementation Unit in New South Wales (NSW) worked alongside ministries across the state government to deliver on the Premier’s 12 priorities, all of which converged to keep the economy strong, create jobs, deliver world-class services, protect the vulnerable, and ensure that all NSW communities share in the state’s success.
The government of NSW wanted to further strengthen its economy, quality of life, equity, public service delivery, and more. When our partnership began, the NSW government had committed to 30 state priorities, 12 of which were identified as the Premier's personal priorities. With goals ranging from job creation, education, and protection of vulnerable communities to healthcare, infrastructure, and climate change, civil servants across the government needed a cohesive and effective model for large-scale delivery.
Across every priority, and with teams throughout the government, NSW focused on four key pillars of delivery:
A series of masterclasses, developed in close partnership with the Institute of Public Administration Australia (IPAA), offers instruction in the pillars above, supplemented by a learning portal with additional training modules. This robust curriculum, including colleagues' stories of Deliverology in action, supports practitioners across the country as they deliver exceptional public services both within and outside of the Premier's priorities.
Through consistent, cross-cutting application of Deliverology, the government of NSW delivered on all 12 of the Premier's priorities. As of 2018:
Litter was reduced by nearly 40% with the collection of +2.5 billion containers through the Return and Earn programme.
Following successful delivery of the Premier's 12 priorities, the subsequent administration expanded and adapted the list to 14 priorities. We continue to collaborate with NSW as they deliver exceptional public services to residents across the state. As stories of success in NSW continue to grow, other states in Australia are exploring the use of Deliverology, both through the IPAA training, as well as through the use of Deliverology to rebuild with equity and inclusion in the wake of the COVID-19 crisis.
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