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We were founded on a simple conviction: the gap between ambition and outcome is fundamentally a delivery problem. We apply it to our work with partners, and to how we run the organization.
This report documents the work we've done to formalize the values and habits we were already trying to live, across impact, people, governance, and environment. It is not a declaration that we have arrived. It is a commitment to keep measuring, keep improving, and follow through.
Our impact and ESG framework
For a purpose-driven organization, ESG alone isn't enough. We add a fourth lens, impact, that sits at the center of how we measure our own performance. The governance, people and environmental standards in this report are what make that work credible.
Our handprint
Impact
The real-world results our work achieves for the people and systems our partners serve.
Read moreOur footprint
Environment
Managing the emissions of a global, fully remote model, with SBTi-aligned targets on the way.
Read moreOur people
Social
A values-driven culture, low regretted attrition, and a strong proposition for a global team.
Read moreOur trust engine
Governance
A comprehensive governance framework and disciplined approach to emerging risks and AI.
Read more01
Introducing Delivery Associates
Who we are, how we operate, and the four lenses we measure ourselves against.
02
Our impact
What our work has achieved across four focus areas, and how we measure it.
03
Safeguarding our impact
The people, governance and environmental standards behind the work.
We are ultimately a people business. The trust our partners have in us comes down to the trust they have in our people: their judgment, their values, their commitment to showing up.
Nick Rodriguez
CEO, Delivery Associates



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